FAQ – All Your Questions About Betssom, Answered

Getting started with cricket betting on betssom is simple. Log in to your account and select Sports Events or directly Bet page. From the left sidebar, select "Cricket".

A list of ongoing and upcoming matches will appear. Click on any match to see all available markets. You'll typically find:

• Match Winner – Which team will win
• Toss Winner – Who will win the toss
• Over/Under – Runs scored in a specific over
• Top Batter/Bowler – Who will score the most runs or take the most wickets
• Live Markets – Odds update ball by ball during the match

Click the odds for your chosen market and a bet slip will open on the right. Enter your stake and click "Place Bet" — that's all there is to it. If your balance is insufficient, first deposit a minimum of ৳200 via bKash, Nagad, or Rocket. Before placing your first cricket bet, Betting Tips We recommend taking a look at this page — it makes understanding the markets much easier.

After a successful payment via bKash, Nagad, or Rocket, funds are usually reflected Within 1–5 minutes in your balance. However, due to mobile banking server load or network issues, it may occasionally take up to 15–30 minutes.

If your balance still hasn't updated after 30 minutes:

• Confirm that the transaction was successful in your bKash/Nagad/Rocket app and Transaction ID or note down the reference number.
• Contact betssom support via live chat or send a screenshot of your payment to support@betssom.bestvia email.
• The support team verifies the transaction and typically corrects your balance within 30 minutes.

Common reasons for a failed deposit: Common causes include exceeding your mobile banking daily limit, entering the wrong beneficiary number, or paying from an account not registered in your name. Always deposit from a mobile banking account registered under your own name — using someone else's number can cause verification issues.

To update your betssom account details, log in and click your profile icon at the top right. From there, go to "Account Settings" or "Profile" Go to the option.

What you can update there:

• Email Address: A verification link will be sent to your new email address — confirm it and the change will take effect.
• Mobile number: An OTP will be sent to the new number, and a confirmation message will also be sent to the old number. Once both are verified, the number will be updated.
• Password: You can set a new password using your current password.
• Full Name: Your payment method name must match the name you registered with, so a copy of your ID may be required to process any name change.

Important: After changing your mobile number, make sure to update any linked payment methods (bKash/Nagad/Rocket), otherwise you may run into issues with withdrawals. If you get stuck on anything, reach out to support directly and they'll help you sort it out.

Betssom is an internationally licensed gaming platform, operating under the oversight of a recognized regulatory body. This ensures fair betting outcomes, protection of user funds, and an impartial dispute resolution process.

Key reasons why betssom is a trusted platform:

• User funds are held in segregated accounts – Your deposited funds are never mixed with the company's operating capital; they are held in a completely separate, dedicated account.
• Regular Security Audits – Independent cybersecurity experts regularly audit the platform.
• Transparent Terms & Conditions – All rules, bonus terms & payment policies Terms & Conditions is clearly stated on the page.
• Responsible Gaming – Having self-exclusion, deposit limits, and cooling-off options shows that the platform genuinely prioritizes its users' long-term wellbeing.
• 24/7 Bangla Support – Fast resolution available for any issue.

In short: betssom is a licensed, regulated, and transparently operated platform. If you have any doubts, support@betssom.bestto ask us directly.

To create an account and place bets on betssom, You must be at least 18 years old. This is a strict policy — no exceptions.

Here's how we ensure it:

• Providing your date of birth is mandatory during registration.
• In suspicious cases, a copy of your National ID card or birth registration certificate may be requested.
• Age verification is completed through the KYC (Know Your Customer) process before your first withdrawal.
• Any account found to belong to a user under 18 will be permanently closed and all deposited funds will be returned.

If a family member suspects their minor child is using betssom, support@betssom.best— we'll investigate immediately and take action.

Parental advice: Keep your devices logged out and use parental control software to prevent minors from accessing betting sites. To learn more, visit our Responsible Gaming See page.

Enabling Two-Factor Authentication (2FA) makes it virtually impossible for anyone to access your account without authorisation, even if they know your password. Here's how to set it up on betssom:

• Step 1: Log in to your account and open "Security Settings" from the profile menu.
• Step 2: Find the "Two-Factor Authentication" option and click "Enable".
• Step 3: Choose the SMS OTP method — each time you log in, a one-time code will be sent to your registered mobile number.
• Step 4: A verification code will be sent to you – enter it in the designated field to activate 2FA.

From that point on, every login will require both your password and a code sent to your mobile. 2FA activates automatically if a login attempt is made from a new device or an unfamiliar location.

A tip: Keep the mobile number linked to your 2FA up to date in your account settings. If your number changes, update it in settings first — otherwise you may have trouble logging in later.

After winning a bet on betssom, your winnings can be Immediately Winnings are credited directly to your account balance and settled as soon as the match ends. For bets like accumulators covering multiple matches, settlement happens after the final match concludes.

Withdrawal timeframe:

• bKash/Nagad/Rocket: Completed within 24 hours of your request, and in most cases within 2–6 hours.
• Bank Transfer: 1–3 business days.
• The minimum withdrawal amount is ৳300.

Things to keep in mind for faster withdrawals:

• Withdrawals are fastest when KYC verification is complete. Go to Account Settings and submit a photo of your National ID.
• The payment method and account name used for withdrawals must match your own name.
• Wagering must be completed before withdrawing from your bonus balance — your main balance can be withdrawn at any time.

If your funds haven't arrived after more than 24 hours, contact support with your withdrawal ID — you'll get a quick resolution.