Betssom Privacy Policy – betssom's Commitment to Protecting Your Personal Data

Betssom collects various types of information in order to provide its services. You have the right to know exactly what data is collected, and we are committed to being fully transparent about it.

Data collected by betssom is used only for specific, defined purposes. These are set out clearly below:

• Service Delivery: For account management, bet processing, payment handling, and customer support.
• Identity Verification: For age verification, KYC processes, and anti-money laundering compliance.
• Security: For fraud detection, prevention of multiple accounts, and monitoring of suspicious activity.
• Legal obligations: To provide required information and reporting to the relevant regulatory authorities.
• Service Improvement: To analyse user experience and improve the platform – without using any personally identifiable information.
• Contact: Important account notifications, security alerts, and promotional messages (with the option to opt out).
• Responsible Gaming: To monitor betting behaviour and offer help if signs of problem gambling are detected.

Betssom never shares your data with third parties for advertising purposes. Your betting habits and personal information are never shared with any ad network.

All betssom data is stored on secure servers that meet the highest industry security standards. The technologies we use to protect your information include:

• TLS 1.3 / 256-bit SSL: All web traffic is encrypted. You'll see the padlock icon in your browser.
• bcrypt Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication (2FA): OTP verification is required for login and any significant account changes.
• Firewall & DDoS Protection: Protection against direct server attacks is always active.
• Separate data layers: Financial data and personal information are stored on separate servers, so if one is ever compromised, the other remains secure.

How long is your data kept? All data is retained for as long as your account remains active. Even after an account is closed, certain information (transaction records) must be kept for 5–7 years due to legal obligations, after which it is permanently deleted.

Betssom does not sell your data to anyone. However, limited information may be shared with third parties in certain specific circumstances:

• Payment Processors: Transaction data is shared with bKash, Nagad, and Rocket to process payments. Each of these providers operates under their own privacy policy.
• Identity Verification Services: During the KYC process, your information may be shared with a regulated third-party identity verification provider.
• Legal authorities: Sharing data with authorities may be required under court orders, government investigations, or anti-money laundering laws.
• Technology Service Providers: With selected partners for cloud hosting, cybersecurity, and analytics — all of whom are contractually bound to use your data only for the specified purpose.

All third-party partners of betssom are bound by confidentiality agreements and cannot use your data for their own purposes. betssom keeps a record of every instance of data sharing with third parties, and this can be made available to you upon request.

Betssom.best uses cookies on its website. Cookies are small text files stored in your browser that help the site remember your preferences. We use three types of cookies:

• Essential Cookies: Used to maintain login sessions, store security tokens, and ensure the site's core functionality. Disabling these cookies will prevent the site from working properly.
• Analytical Cookies: To understand which pages are used most and how users navigate the site. No personally identifiable information is included. These can be disabled in your browser settings.
• Functional cookies: To remember your language preference, dark mode, and other settings — keeping the site comfortable and tailored to you.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working correctly. betssom does not use any third-party tracking pixels or advertising network cookies.

You have a number of rights regarding your personal data. betssom respects these rights and will help you exercise them:

Betssom strictly does not serve anyone under 18. Age verification is mandatory at registration, and ID documents may be requested in any case that raises suspicion.

If any minor's data is collected inadvertently, it is deleted as soon as we become aware and the associated account is closed. If a parent or guardian suspects their child is using betssom, please contact support immediately. betssom will handle the matter responsibly.

If you have children at home, use a strong password on your betssom account and never leave your device logged in unattended. Parental control software can help restrict access to betting sites.

Betssom may update this privacy policy when necessary. The date of any changes will appear at the top of the page under "Last Updated".

For significant changes, you will be notified at least 7 days in advance via your registered email or SMS. Minor editorial updates may not require advance notice. Continued use of betssom after any changes constitutes acceptance of the updated policy.

Previous versions of the policy are archived and available upon request. We always recommend following the latest version.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us directly:

• Email: support@betssom.best
• Subject: "Privacy Complaint" or "Data Protection Enquiry"
• Response time: Initial response within 7 business days, full resolution within 30 business days.

If you're not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. betssom always aims to resolve issues through direct dialogue first.